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Unable to open game?

Jack

Administrator
Staff member
If you are unable to open the game at all, as in you have installed the OpenBeta or Steam version and have tried to open the ProjectTorqueBeta.exe and it crashes without warning, please do the following.

1. Open Event Viewer
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Open the Windows Logs tab and select Application
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You should see a list of errors. Most you can ignore, you are looking for anything related to Project Toque.
Little tip, attempt to run the game, then open Event Viewer asap. The event you are looking for will be near the top of the list.

Once you found any events related to PT, click on the event so it is highlighted. Then "Save Selected Events".
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Select "Display information" and ideally enable the English setting.
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Save the file to your Documents folder.


2. Find or make a memory dump.
In the game's directory next to the logs, there should be a dump file.
Please copy that into your documents folder.
If not, open task manager while the game is running and right click on ProjectTorque.exe and "create dump file"



Once you have these 2 files in your Documents folder.
Zip them up and upload them to a reply on this forum topic.
 

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Last edited:
Faulting application name: ProjectTorqueBeta.exe, version: 1.0.0.0, time stamp: 0x5d9a46d1
Faulting module name: KERNELBASE.dll, version: 6.2.18362.418, time stamp: 0x2b181c2c
Exception code: 0xe0434f4d
Fault offset: 0x00113572
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14
Faulting package-relative application ID: %15
 
Hey Jack, here is my logs for both the steam version and the new open beta. Same exact crash it seems since day 1 of the closed beta
 

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Hey I have an issue, I can make it to the loading screen but then nothing happens
Here is my error:
 

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For those with "Faulting module name: KERNELBASE.dll", please download this and install/repair. Then report back.
https://www.microsoft.com/en-us/download/confirmation.aspx?id=21
Post automatically merged:

let's hope this helps

Download and install or repair this https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=29
Post automatically merged:



If you are getting an error related to msvcr90d.dll
Download the file attached.
Unzip and place the .DLL into the game directory next to ProjectTorqueBeta.exe

@White_Charisma @meda27
 

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Last edited:
it didnt help at all still not working the game is not turning on
Post automatically merged:

For those with "Faulting module name: KERNELBASE.dll", please download this and install/repair. Then report back.
https://www.microsoft.com/en-us/download/confirmation.aspx?id=21
Post automatically merged:



Download and install or repair this https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=29
Post automatically merged:



If you are getting an error related to msvcr90d.dll
Download the file attached.
Unzip and place the .DLL into the game directory next to ProjectTorqueBeta.exe

@White_Charisma @meda27
it didnt help at all
 
For those with "Faulting module name: KERNELBASE.dll", please download this and install/repair. Then report back.
https://www.microsoft.com/en-us/download/confirmation.aspx?id=21
Post automatically merged:



Download and install or repair this https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=29
Post automatically merged:



If you are getting an error related to msvcr90d.dll
Download the file attached.
Unzip and place the .DLL into the game directory next to ProjectTorqueBeta.exe

@White_Charisma @meda27




I already downloaded it through the link you sent. Clicking to execute nothing happens.
Do I have to run in any specific folder?
 
Faulting application name: ProjectTorqueBeta.exe, version: 1.0.0.0, time stamp: 0x5d9a46d1
Faulting module name: MSVCR90.dll, version: 9.0.30729.9619, time stamp: 0x5c4bd872
Exception code: 0xc0000417
Fault offset: 0x000532cd
Faulting process id: 0x3934
Faulting application start time: 0x01d586d10ae0b39a
Faulting application path: D:\Games\ProjectTorque\ProjectTorqueBeta.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9619_none_508d9c7abcbd32b6\MSVCR90.dll
Report Id: 7f12c6fe-e962-488f-9e7d-c2c865b9d4fc
Faulting package full name:
Faulting package-relative application ID:


And from the log in game folder:

ST UNN 0.00.00:105 Project Torque build 5007 (Oct 6 2019 19:40:22)
E HACK 0.00.00:108 INVALID ENVIROMENT!
DW MAP 0.00.19:132 Invalid Resource ID (maps/sumo_b.rpk,4b)!
DW MAP 0.00.19:133 Invalid Resource ID (maps/sumo_b.rpk,4a)!
DW MAP 0.00.19:140 Invalid Resource ID (maps/sumo_f.rpk,95)!
DW MAP 0.00.19:140 Invalid Resource ID (maps/sumo_f.rpk,9f)!
DW MAP 0.00.19:141 Invalid Resource ID (maps/sumo_f.rpk,a0)!
DW MAP 0.00.19:141 Invalid Resource ID (maps/sumo_f.rpk,97)!
DW MAP 0.00.19:142 Invalid Resource ID (maps/sumo_f.rpk,9c)!
DW MAP 0.00.19:142 Invalid Resource ID (maps/sumo_f.rpk,a5)!
DW MAP 0.00.19:142 Invalid Resource ID (maps/sumo_f.rpk,1a9)!
DW MAP 0.00.19:143 Invalid Resource ID (maps/sumo_f.rpk,1d4)!
DW MAP 0.00.19:143 Invalid Resource ID (maps/sumo_f.rpk,1d5)!
DW MAP 0.00.19:144 Invalid Resource ID (maps/sumo_f.rpk,1d6)!
DW MAP 0.00.19:144 Invalid Resource ID (maps/sumo_f.rpk,9d)!
DW MAP 0.00.19:144 Invalid Resource ID (maps/sumo_f.rpk,9e)!
DW MAP 0.00.19:145 Invalid Resource ID (maps/sumo_f.rpk,a1)!
DW MAP 0.00.19:218 Invalid Resource ID (maps/frontends/shop_tuning.rpk,21)!
DW MAP 0.00.19:219 Invalid Resource ID (maps/frontends/shop_tuning.rpk,30)!
I GL 0.00.19:274 loading config...
I NCAM 0.00.19:650 GameObjectCamera::Init - camera system base physics inited.
ST ENG 0.00.19:698 file_LoadTextUnicode v size:88411
ST ENG 0.00.19:785 OS 6.2.9200 SP:0
ST ENG 0.00.19:835 CPU GenuineIntel freq:3192
ST ENG 0.00.19:835 Display Driver: aticfx32.dll date:2017.10.13
ST ENG 0.00.19:835 VID Radeon RX 570 Series driver:160013.2a50101
ST ENG 0.00.19:835 MEM: 8076MB
I GUIE 0.00.20:986 Create texture:gui\textures\formattext.png
I DF 0.00.20:989 Access folder("d") FAILED!
I GfxEngine 0.00.21:053 video mode: 1024 X 768 X 32
 
Faulting application name: ProjectTorqueBeta.exe, version: 1.0.0.0, time stamp: 0x5d9a46d1
Faulting module name: MSVCR90.dll, version: 9.0.30729.9619, time stamp: 0x5c4bd872
Exception code: 0xc0000417
Fault offset: 0x000532cd
Faulting process id: 0x3934
Faulting application start time: 0x01d586d10ae0b39a
Faulting application path: D:\Games\ProjectTorque\ProjectTorqueBeta.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9619_none_508d9c7abcbd32b6\MSVCR90.dll
Report Id: 7f12c6fe-e962-488f-9e7d-c2c865b9d4fc
Faulting package full name:
Faulting package-relative application ID:


And from the log in game folder:

ST UNN 0.00.00:105 Project Torque build 5007 (Oct 6 2019 19:40:22)
E HACK 0.00.00:108 INVALID ENVIROMENT!
DW MAP 0.00.19:132 Invalid Resource ID (maps/sumo_b.rpk,4b)!
DW MAP 0.00.19:133 Invalid Resource ID (maps/sumo_b.rpk,4a)!
DW MAP 0.00.19:140 Invalid Resource ID (maps/sumo_f.rpk,95)!
DW MAP 0.00.19:140 Invalid Resource ID (maps/sumo_f.rpk,9f)!
DW MAP 0.00.19:141 Invalid Resource ID (maps/sumo_f.rpk,a0)!
DW MAP 0.00.19:141 Invalid Resource ID (maps/sumo_f.rpk,97)!
DW MAP 0.00.19:142 Invalid Resource ID (maps/sumo_f.rpk,9c)!
DW MAP 0.00.19:142 Invalid Resource ID (maps/sumo_f.rpk,a5)!
DW MAP 0.00.19:142 Invalid Resource ID (maps/sumo_f.rpk,1a9)!
DW MAP 0.00.19:143 Invalid Resource ID (maps/sumo_f.rpk,1d4)!
DW MAP 0.00.19:143 Invalid Resource ID (maps/sumo_f.rpk,1d5)!
DW MAP 0.00.19:144 Invalid Resource ID (maps/sumo_f.rpk,1d6)!
DW MAP 0.00.19:144 Invalid Resource ID (maps/sumo_f.rpk,9d)!
DW MAP 0.00.19:144 Invalid Resource ID (maps/sumo_f.rpk,9e)!
DW MAP 0.00.19:145 Invalid Resource ID (maps/sumo_f.rpk,a1)!
DW MAP 0.00.19:218 Invalid Resource ID (maps/frontends/shop_tuning.rpk,21)!
DW MAP 0.00.19:219 Invalid Resource ID (maps/frontends/shop_tuning.rpk,30)!
I GL 0.00.19:274 loading config...
I NCAM 0.00.19:650 GameObjectCamera::Init - camera system base physics inited.
ST ENG 0.00.19:698 file_LoadTextUnicode v size:88411
ST ENG 0.00.19:785 OS 6.2.9200 SP:0
ST ENG 0.00.19:835 CPU GenuineIntel freq:3192
ST ENG 0.00.19:835 Display Driver: aticfx32.dll date:2017.10.13
ST ENG 0.00.19:835 VID Radeon RX 570 Series driver:160013.2a50101
ST ENG 0.00.19:835 MEM: 8076MB
I GUIE 0.00.20:986 Create texture:gui\textures\formattext.png
I DF 0.00.20:989 Access folder("d") FAILED!
I GfxEngine 0.00.21:053 video mode: 1024 X 768 X 32
exact same thing to me, ill post my event report
 

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